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I bought several pair of glasses. Their great design is what made me buying them.

But I ordered 2 pairs with the same prescription within a year. The prescription was wrong. It's only this past week when I when to shop to a regular optician nearby that I asked about this possible problem. It was confirmed that it wasn't the same prescription!

So for over a year I wore the wrong prescription with possibly draining my eyes. I contacted Warby Parker to inquire about it. They kept denying, avoiding the answer. Really bad customer service.

They should have admit their big fault and refund me at least that pair. I will never buy Warby Parker again.

Go buy some cooler frames at a local optician and get the lenses at Costco. You will be able to get readjustments on your frame for free easily.

Reason of review: Not as described/ advertised.

Location: Sherman Oaks, California

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